ORDERING

DO YOU ACCEPT INTERNATIONAL ORDERS?

We currently accept orders for delivery in Indonesia and Malaysia. We apologize for any inconvenience caused.

HOW DO I CHECK MY ORDER STATUS?

You can access your order status and history by signing in and viewing ‘My Account'.

HOW DO I VIEW OR ORDER PRODUCTS?

Please ensure your browser's pop-up blocker is disabled as our products may be displayed in pop-up windows. Kindly consult your browser's help section if you require help disabling the pop-up blocker.

HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

After placing an order, an order confirmation email will be sent to you.

THE PRODUCT I WANT IS OUT OF STOCK. HOW WILL I KNOW WHEN IT'S BACK IN STOCK?

We suggest that all interested customers subscribe to our emails to ensure they get first-access to new products, promotions, and news.

CAN I PURCHASE lavojoy PRODUCTS ON AMAZON?

lavojoy does not currently have any authorized sellers on Amazon. The authorized lavojoy retailers are Lazada, Shopee, Sociolla, Tokopedia, and TikTok.

SHIPPING & RETURNS

WHAT IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

We apologize; however, we are unable to edit orders once they have been placed because orders are sent directly to our shipping department. Please be sure to check your address before your order has been placed. If you really wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.

WHAT IF I AM MISSING PRODUCTS FROM MY ORDER OR I RECEIVED A PRODUCT THAT WAS DAMAGED?

Please contact our Customer Care team by clicking HERE.

HOW DO I CHANGE OR CANCEL MY ORDER?

We apologize, once an order has been placed, we are not able to cancel it. Please be sure to check your order before it is placed to make sure it is completely accurate. If you really wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.

PRODUCT INFORMATION

DO YOU TEST ON ANIMALS?

We do NOT test on animals or endorse such practices.

ARE YOUR PRODUCTS SAMPLE SIZED OR FULL SIZED? 

Each product comes in a different size. Kindly refer to individual product pages for detailed product sizes.

HOW DOES lavojoy GUARANTEE PRODUCT SAFETY?

Rest assured the safety of our products and ingredients is our top priority. Our formulas are developed in compliance with worldwide regulations and meet the most stringent of requirements in quality, traceability, and safety. All necessary steps are taken to prevent the use of any substance which has been scientifically recognized to potentially jeopardize the safety of our consumers.

We have identified numbers of substances which will not be used in our formulas. This uncompromising approach, which combines the most recent scientific data and the latest technological advances, allows us to deliver products of the highest safety and quality to our consumers.

DO YOUR PRODUCTS CONTAIN PARABENS, ALCOHOL, OR MINERAL OILS?

None of lavojoy products contain the above listed ingredients.

DO YOUR PRODUCTS HAVE EXPIRATION DATES?

All lavojoy products have a shelf life of 3 years (1 year after opening). All products have a PAO, or period-after-opening date that is printed on the packaging. This information helps customers to use products at their peak efficacy, and get the most out of their products.

IS IT SAFE TO USE YOUR PRODUCTS WHILE I'M PREGNANT/NURSING?

Our entire product line is safe for pregnant or nursing women to use. However, it is always advisable to first check with your doctor before using any new products while pregnant or nursing.

DELIVERY

HOW DO I TRACK THE DELIVERY OF MY ORDER?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package's journey to you.

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED?

Please email our Customer Care team within 3 days of the last tracking update, with your order number and tracking information so that we may assist you further.

MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?

When you have finished shopping and have placed all lavojoy items in your shopping bag, proceed by clicking ‘Checkout'. The system will prompt you to create an account with us. If you have problems creating an account, please contact our Customer Care team by clicking HERE.

WHAT ARE THE BENEFITS OF HAVING AN ACCOUNT?

By creating an account, you will be able to keep a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions and all things lavojoy!

I'M HAVING TROUBLE LOGGING INTO MY ACCOUNT, HOW DO I RECOVER MY PASSWORD?

Please click on the ‘Forget password?’ link on the log-in screen for instructions on how to recover your account. Or, please contact lavojoyofficial@gmail.com. for additional assistance.

HOW DO I UNSUBSCRIBE FROM THE lavojoy NEWSLETTER?

Want to cancel your email subscription? We hate to see you go! But, if you must leave, please send us your name, address, and email to lavojoyofficial@gmail.com.

DOES ANYONE ELSE SEE THE INFORMATION THAT I PROVIDE TO lavojoy?

We respect your privacy. The information you provide will not be given to any third party. Please refer to our Privacy Policy.